Privacy Policy
Effective Date: September 16, 2026
SOTGO (Seniors On The Go LLC) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, and when it may be shared.
By using our website, submitting an online form, requesting services, communicating with us, or opting in to receive text messages, you acknowledge the practices described in this Privacy Policy.
Personal Information We Collect
SOTGO may collect personal information that you voluntarily provide when you contact us, complete a form, request or schedule services, or otherwise communicate with us. This information may include your name, telephone number, email address, mailing or service address, emergency contact information, appointment or service information, and other information necessary to coordinate the services you request.
Because SOTGO provides medical companion and related support services, clients may voluntarily provide information related to an appointment, procedure, mobility need, accommodation, or other information necessary for us to provide the requested service.
We may also collect information submitted through our website, including contact forms and SMS opt-in forms, as well as limited technical information associated with website use.
How We Use Personal Information
SOTGO may use personal information to communicate with clients and prospective clients; respond to questions and service requests; schedule, confirm, coordinate, and provide services; send appointment or service reminders and updates; process payments and maintain business records; provide customer support; improve our services and website; and comply with applicable legal and regulatory requirements.
We use personal information only for legitimate business purposes related to our services and communications.
How Personal Information Is Shared
SOTGO does not sell or rent your personal information.
Personal information may be shared with employees, contractors, service providers, or other parties when reasonably necessary to provide requested services, operate our business, process payments, maintain our website or communications systems, comply with applicable law, or protect the rights and safety of SOTGO, our clients, or others.
Service providers receiving information on our behalf are expected to use it only for the purposes for which it was provided and as permitted by applicable law.
SMS / Text Messaging Privacy & Terms
Consent and Opt-In
If you voluntarily provide your mobile telephone number and consent to receive SMS/text messages from SOTGO, we may use your number to send communications related to your inquiry or services. Consent to receive SMS messages is not a condition of purchasing SOTGO services.
Types of Messages You May Receive
By opting in to SOTGO text messaging, you may receive the following types of messages:
- Appointment reminders — confirmations and reminders for scheduled companion or transportation services
- Service updates — notifications about your upcoming or in-progress service, including companion status and arrival information
- Scheduling information — pickup times, arrival estimates, and scheduling changes
- Account notifications — updates related to your client account or service requests
- Customer care communications — responses to inquiries or follow-up messages from our team
- Reservation confirmations — confirmation of new or modified service reservations
- Order alerts — status updates on any service orders or requests submitted through our website
SMS Terms & Conditions
- •Messaging frequency may vary based on your service activity and communication preferences.
- •Message and data rates may apply. Standard carrier rates for text messaging and data usage may be charged by your mobile provider.
- •To opt out at any time, text STOP to any SOTGO text message. You will receive a confirmation that you have been unsubscribed and will no longer receive SMS messages from SOTGO.
- •For assistance, text HELP or visit our website at www.ncseniorsonthego.com.
- •Visit https://www.ncseniorsonthego.com/privacy-policy for our Privacy Policy and https://www.ncseniorsonthego.com/terms for our Terms of Service.
Sharing of SMS Consent: SMS consent and opt-in information will not be sold, rented, or provided to third parties or affiliates for their own marketing or promotional purposes. SMS consent is not shared with third parties or affiliates for marketing purposes.
Information Security
SOTGO takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.
No method of electronic transmission or storage is completely secure, however, and we cannot guarantee absolute security.
Your Choices
You may contact SOTGO to request that we update or correct personal information you have provided to us. You may also unsubscribe from marketing communications or opt out of text messaging as described above.
Third-Party Websites and Services
Our website may contain links to third-party websites or services. SOTGO is not responsible for the privacy practices, security, or content of websites or services operated by other organizations. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
SOTGO may update this Privacy Policy periodically to reflect changes in our services, business practices, technology, or applicable requirements. Updates will be posted on our website with a revised effective date.
Contact SOTGO
If you have questions about this Privacy Policy, our SMS practices, or how SOTGO handles personal information, please contact:
SOTGO – Seniors On The Go LLC
Durham, North Carolina
Phone: 919-521-9092